Flyhjælp – Find Out How To Be Paid Back For Flight Hold-ups.

Overbooking is a very common practice from the airline industry today. Airlines will commonly oversell your flight (by selling more seats than available) to compensate for passengers who do not show up on your day in the flight. This practice, however, produces a problem for passengers on flights and then there are not enough no-shows and, therefore, not enough seats whilst the booking was reserved and confirmed correctly.

In such cases, airlines will normally offer compensation as vouchers, upgrades, points or cash to passengers willing to voluntarily stop trying their seat and fly at a later time. This kind of case is recognized as “voluntary denied boarding”. Therefore a passenger who volunteers to get bumped from her or his flight would not qualify for airline compensation.

If no passengers willingly give up their seat around the overbooked flight, the airline will need to bump some passengers into a later flight. These cases of flyhjælp are referred to as “involuntary denied boarding”, which could entitle the passengers to denied boarding compensation when the flight is within EU jurisdiction.

Specifically, under EU Regulation EC 261/04 regarding passenger rights, any passenger involuntarily denied boarding upon an overbooked flight departing from an EU airport, no matter airline or destination, is entitled to airline compensation up to €600. Additionally, passengers overbooked on flights inbound on the EU operated by an EU carrier can also be eligible.

This regulation also establishes guidelines for flight delay compensation, flight cancellation compensation, and compensation for denied boarding and missed connections. In these cases, there exists a minimum delay of three hours to trigger refund payments. However, in the case of involuntary denied boarding as a result of overbooking, the passenger is automatically entitled to airline compensation along with the airline remains to be obliged to offer an alternate mode of transport or possibly a refund of the ticket.

Being bumped out of your flight is unplanned and unpleasant, at best.

In case you are denied boarding, you ought to react as follows:

Go to the ticket counter from the airline in question. Here you will usually be notified of alternative flights. The airlines are obligated to find a satisfactory solution.

In order to file a sound airline compensation claim, you must make sure you have written evidence of your denied boarding. This is often by means of your new boarding cards, if such were printed, or maybe your luggage receipts. Furthermore, you could have airline personnel put your circumstances in composing.

In the event you required food, accommodation or transport, like as taxi, it really is of utmost importance to keep all receipts to ensure you receive compensation through the airline.

Then consider regardless if you are in a position to enforce your passenger rights from the airline or tour operator. Keep in mind that the 3 year claim period only pertains to airlines – a tour operator will need to be contacted within 1 month.

You do have a directly to airline compensation in case there is involuntary denied boarding

Air passenger rights Regulation EU 261/2004 stipulates that compensation up to 600 Euros is because of passengers who have been involuntarily denied boarding with an airport throughout the EU – no matter airline or destination. Compensation for involuntarily denied boarding can also be due to passengers on flights leaving a destination dexhpky65 the EU for the destination throughout the EU, given that such flights are operated by an EU carrier.

In addition to overbookings, the regulation also covers flight delay compensation, flight cancellation compensation, and compensation for missed connecting flights. Flight delay compensation arrives if your flight arrives at its destination having a delay of three or even more hours.

When it comes to involuntarily denied boarding as a result of overbooking, passengers are automatically qualified to receive airline compensation. Moreover, the airline must provide an alternative transport option or reimburse the airline ticket price.


Passengers denied boarding on account of travelling with invalid travel documents (or without having a valid visa) will not be qualified for a refund for overbooking.

Get specialized help immediately

Had you been influenced by denied boarding as a result of an overbooking and would love to submit an insurance claim for airline compensation for your benefit, you need to follow these steps:

To claim your right to compensation for overbooking with, simply input your flight data on our website.

We’ll inform you immediately if you’re qualified for a refund, and also to what amount exactly.

When the airline refuses to spend, we’ll take your case to court at no extra fee. Our Europe-wide network of passenger rights lawyers features a good track record in obtaining airline compensation on the part of our clients.

After the airline has paid from the airline compensation, we shall keep our sector-low commission of only 25 % and transfer your entire money directly to your bank account!

FAQ: Get Compensation for an overbooked flight

1. What exactly are my options in the event of an overbooked flight?

Being denied boarding and bumped from an overbooked flight is absolutely not something you need to ingest stride. The airline must compensate you. Firstly, the airline must reimburse your unused ticket, including all taxes and fees. Also, the airline needs to present you with a re-routing (another flight) as soon as possible or at one time useful to you. However, your airline includes a right to wait until it finds your flight with available seats. When you are waiting on the substitute flight the airline must present you with meals and refreshments, hotel accommodation (if an overnight stay is needed), transport in between the hotel and airport, and 2 calls (or emails or faxes).

2. Will someone maintain me in the event of an overbooked flight?

Yes. Every passenger impacted by an overbooked flight has the ability to adequate assistance. As stated before these include free meals and refreshments also two calls, emails or faxes, lodging and transport involving the airport plus your hotel. If you must wait a few days on your own substitute flight, the airline has to cover the accommodation on those nights.